Technical Capabilities

Core Infrastructure Services

  • Software Defined X (SDx)
  • Hosting Services
  • Compute & Storage
  • Database & Warehouse Services
  • Backup & Disaster Recovery

Network & Unified Communications

  • Network Services
  • Webcasting Services
  • Identity & Directory Services
  • Telecommunications & Conferencing

IT Workplace Services

  • 3D Printing Services
  • IT Solution Spots
  • End-user IT Services

Client Computing Services

  • Mobility Services
  • Collaboration Tools
  • Application Packaging & Deployment

Edmund Chong
Global Technology Operations – Technology Platforms


Edmund started his career in MSD in July 2005. His team provides core IT infrastructure services to the organization, which is an integral part of IT, as business goes through their digital transformation journey. Beyond the computing capabilities and operating the IT Solution Spots (Genius Bar), the team provides critical collaboration tools to drive user productivity over a robust enterprise networked environment.

Currently, Edmund leads the Global Infrastructure Operations and Client Computing & Network Services for JCAP, where he is responsible for running the IT infrastructure services in orchestration with other IT Hubs in a 24x7 environment to support the diverse business needs. The team also manages an Addictive Manufacturing (3D Printing) Lab where the cool capabilities are making ideas a reality in this innovative technology space.

Edmund believes that the future continues to be exciting, fuelled by the shift towards a Software Defined infrastructure environment that leverages more on data and automation to drive better user productivity and efficiency. Decision making process would be greatly enhanced through the growing endpoint computing capabilities across the enterprise. Adoption and greater penetration of mobility and technology tools would simplify the ways of working to foster collaboration regardless of one’s physical location.

During his free time, Edmund enjoys spending quality time with his family and friends. He also tries to strike a balance between eating delicious food around the city, while staying healthy and working out in the gym.

Connect with Edmund on LinkedIn.


Responsible for end-to-end infrastructure services and end-user support, while providing collaboration tools to drive productivity for employees across the organization.

Roles & Responsibilities

  • To provide a robust IT infrastructure environment where collaboration tools and IT capabilities would operate on
  • To operate Data Centers that provide reliable and efficient computing, connectivity, and telecommunication services
  • To collaborate with various business units and operate IT Solution Spots (Genius Bar) with great customer experiences
  • To equip businesses with computing tools that drives productivity and collaboration channels internally/externally
  • To innovate with ground breaking technologies that would potentially disrupt the industry and landscape