Our Responsibilities
  • Provides scalable, high quality development services and consulting to our Platform groups, Application Developer communities and project teams
  • Enable monitoring, so as to proactively responds to IT events and user needs, with a focus on quick service disruptions turnaround and an enhanced customer service experience
  • Drive stakeholder engagements, collaborating to develop a shared knowledge center as a foundation for collective knowledge
  • Governs the compliance and usage of standard procedures and IT master data so as to drive optimization efforts throughout the organization
  • Analyzes operations and development services data for insights to drive optimization, identification of automation opportunities and highlight the value of our services

Technical Capabilities

Project Services

  • System Integration
  • Performance and Software Testing Services
  • Release Management

Engineering Services

  • Cloud Services
  • Information Technology Service Management Tools
  • Enterprise Monitoring
  • Data Integration
  • Sharepoint and Content Management

Delivery Services

  • Global Major Incident Support
  • Service Desk
  • Service Management Office
  • IT Operations Analytics and Visualization

Raymond Seah
Global Operation Management and Enterprise Platforms, Japan, China and Asia Pacific (JCAP)


Raymond started his career with MSD in 2001, when the Singapore manufacturing plants were being constructed, ground up.  From building the IT infrastructure and systems in manufacturing, to setting up the AP region data centre and growing IT to support business growth, Raymond has taken up various roles with increased responsibility, to presently managing IT operation in Asia.

In his current role as the Global Operation Management lead for JCAP, Raymond has responsibility for IT Service Management (i.e. problem management, IT service governance), IT solution quality assurance (i.e. testing and release management) and Engineering (i.e. Cloud, Monitoring, Data Integration, automation, etc).

Connect with Raymond on LinkedIn.